Privacy policy

Privacy Policy

Last Updated: 22 October 2026

Welcome to SCENT MAVEN. We value your privacy and are committed to handling your personal information responsibly and transparently.

This Privacy Policy explains how we collect, use, share, store, and protect personal information when you visit https://scentmaven.shop, purchase our products, or communicate with us.

Our online store is powered by Shopify, and we primarily serve customers in the United Kingdom.

1. Who We Are

SCENT MAVEN is an independent online fragrance retailer operating from the United States and serving customers in the United Kingdom.

For the purposes of applicable data protection laws, our business is responsible for determining how and why customer personal information is processed in connection with our retail operations.

Business Information

For questions about your personal information or privacy rights, please contact us using the details above.

2. Information We Collect

We collect information necessary to provide our services, process orders, improve our website, and communicate with customers.

Personal and Contact Information

  • Full name

  • Email address

  • Telephone number

  • Billing address

  • Shipping address

  • Account information, where applicable

Order and Transaction Information

  • Products purchased

  • Order history

  • Transaction amounts

  • Payment status

  • Shipping and delivery information

  • Refund and return requests

Payments are processed through secure payment service providers. We do not require customers to send complete payment card details directly to our customer support team.

Website and Device Information

When you browse our website, certain technical information may be collected automatically, including:

  • IP address

  • Browser type and device information

  • Pages viewed and website interactions

  • Referral sources

  • Cookie identifiers and preferences

  • Approximate location derived from technical information

Customer Communications

If you contact us, we may collect the information you provide in emails, enquiries, feedback, and customer service communications.

3. How We Collect Information

We collect personal information through several sources:

  • Directly from you when you place an order, create an account, or contact us.

  • Automatically through our website and permitted tracking technologies.

  • From Shopify and service providers supporting transactions, payments, shipping, and website operations.

  • From advertising or marketing partners, where applicable and legally permitted.

We only collect information that is relevant to the purposes described in this policy.

4. How We Use Personal Information

We use customer information for the following purposes.

Order Processing and Fulfilment

To confirm orders, process payments, prepare shipments, arrange deliveries, and manage returns or refunds.

Legal Basis: Performance of a contract.

Customer Support

To respond to enquiries, provide order updates, resolve disputes, and assist with customer service requests.

Legal Basis: Performance of a contract or legitimate interests in delivering customer support.

Website Security and Fraud Prevention

To detect suspicious activity, prevent unauthorised transactions, maintain website security, and protect customers and our business.

Legal Basis: Legitimate interests or compliance with legal obligations, depending on the activity.

Business Operations and Improvement

To understand website performance, improve our services, manage inventory, and evaluate customer experience.

Legal Basis: Legitimate interests, or consent where required for the technologies involved.

Marketing and Promotions

To send promotional communications or display personalised advertising where permitted.

Legal Basis: Consent where required, or legitimate interests where applicable law allows.

Legal and Regulatory Compliance

To maintain required financial records, respond to lawful requests, and fulfil applicable tax, accounting, and consumer protection obligations.

Legal Basis: Compliance with legal obligations.

Where we rely on legitimate interests, we consider those interests against the rights and freedoms of affected individuals.

5. Payment Information and Security

Our online store uses Shopify and supported payment processing services.

Payment information is transmitted through secure payment systems operated by the relevant providers.

We use reasonable administrative, technical, and organisational measures to protect customer information.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

Customers should avoid sharing sensitive payment information through unsecured messages or email.

6. Sharing Information With Service Providers

We share relevant personal information with trusted service providers when necessary to operate our business.

These may include:

Shopify

Our ecommerce platform provider, which supports website functionality, checkout, order management, and related services.

Payment Service Providers

Providers that securely process payments and assist with fraud prevention.

Shipping and Logistics Providers

Shipping partners, including FedEx, DHL, or other reputable carriers, that require delivery information to transport and deliver orders.

Customer Service and Technical Providers

Services that help us manage communications, website functionality, and business operations.

Marketing and Analytics Partners

Where configured and legally permitted, providers that help us measure website performance or manage advertising campaigns.

Legal and Regulatory Authorities

Information may be disclosed when required by applicable law or a valid legal process.

We do not share personal information with unrelated parties without an appropriate business or legal purpose.

Shopify may also process certain information for its own consumer services. Further information is available in the Shopify Consumer Privacy Policy:

https://www.shopify.com/legal/privacy/consumers

7. Cookies and Tracking Technologies

SCENT MAVEN uses cookies and similar technologies to support website functionality and, where enabled, analytics and marketing.

These technologies may include:

Essential Cookies

Necessary for core website functions, such as maintaining shopping carts, checkout sessions, and security.

Functional Cookies

Used to remember certain preferences and improve the browsing experience.

Analytics Cookies

Help us understand how customers interact with our website and identify opportunities for improvement.

Marketing Cookies

Where enabled, these may help us measure advertising campaigns and deliver more relevant promotional content.

Where consent is legally required, we request it before using non-essential tracking technologies.

Some limited technologies may qualify for statutory exemptions, subject to the applicable legal conditions.

Customers can manage their cookie preferences through available website privacy controls.

8. Marketing Communications

We may send product updates, special offers, or promotional emails where permitted by applicable law.

Customers can unsubscribe from marketing emails using the unsubscribe link included in those messages or by contacting us directly.

Unsubscribing from marketing does not prevent us from sending essential order confirmations, shipping updates, or other transactional communications.

Where required, personalised advertising and associated tracking will only take place after valid consent has been obtained.

9. International Data Transfers

SCENT MAVEN operates from the United States while serving customers in the United Kingdom.

As a result, customer personal information may be accessed or processed in the United States and other countries where Shopify or our authorised service providers operate.

These countries may have data protection laws that differ from those in the United Kingdom.

Where UK data protection law requires safeguards for an international transfer, we will use an applicable lawful transfer mechanism, such as relevant adequacy arrangements or approved contractual safeguards.

Customers may contact us for further information about the safeguards applicable to their personal information.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods depend on factors such as:

  • The duration of our relationship with the customer.

  • Order fulfilment and customer service requirements.

  • Applicable tax, accounting, and recordkeeping obligations.

  • Fraud prevention and security requirements.

  • Legal claims or dispute resolution.

  • Applicable consent and marketing preferences.

When information is no longer necessary, we will delete it, anonymise it, or otherwise handle it in accordance with applicable law.

11. Your Privacy Rights

Customers in the United Kingdom may have rights under the UK General Data Protection Regulation (UK GDPR) and applicable data protection legislation.

Subject to applicable conditions and exemptions, these include:

Right of Access

Request information about the personal data we hold about you.

Right to Rectification

Request correction of inaccurate or incomplete personal information.

Right to Erasure

Request deletion of personal information in certain circumstances.

Right to Restrict Processing

Request limitations on how your information is processed.

Right to Data Portability

Request certain personal information in a structured, commonly used, machine-readable format.

Right to Object

Object to processing based on legitimate interests in applicable circumstances.

You have the right to object at any time to the processing of your personal information for direct marketing purposes.

Right to Withdraw Consent

Where processing is based on consent, you may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

To exercise your rights, contact:

aiyana_doloremcef@mail.com

We may need to verify your identity before responding to certain requests.

We will respond within the time limits required by applicable law.

12. Children's Privacy

Our website is intended for adult customers.

We do not knowingly collect personal information from children for marketing or commercial purposes in violation of applicable law.

If we become aware that personal information has been collected from a child unlawfully, we will take appropriate steps to address the issue.

Parents or guardians may contact us regarding any related concerns.

13. Third-Party Websites

Our website may contain links to external websites or services.

These websites operate independently and may have their own privacy practices.

We encourage customers to review the privacy policies of external services before providing personal information.

We are not responsible for the privacy practices of third-party websites that we do not control.

14. Data Protection and Customer Trust

We are committed to maintaining appropriate measures to protect customer information.

Access to personal information is limited to authorised individuals and service providers who require it for legitimate business purposes.

We periodically review our data handling practices and take appropriate steps to address identified security risks.

15. Changes to This Privacy Policy

We may update this Privacy Policy when necessary to reflect changes in our business operations, technology, legal obligations, or privacy practices.

The latest version will be published on this page with an updated revision date.

Where legally required, we will provide additional notice or request consent before implementing material changes.

16. Complaints

If you have concerns about how we handle your personal information, please contact us first so we can investigate and respond.

UK customers also have the right to raise data protection concerns with the Information Commissioner's Office (ICO).

Website: https://ico.org.uk

17. Contact Information

For privacy enquiries, personal information requests, or questions about this policy, please contact:

SCENT MAVEN

Business Operator: Jacqaline Faltash

Email: aiyana_doloremcef@mail.com

Phone: +1 863-547-4334

Business Address: 413 Albatross Ct, Kissimmee, FL 34759, United States

Website: https://scentmaven.shop

We are committed to responsible data practices and providing a transparent and secure shopping experience for our customers.