Refund policy
Return and Refund Policy
Last Updated: 22 October 2026
At SCENT MAVEN, we want every customer to enjoy a confident and satisfying shopping experience.
We are committed to providing clear, fair, and transparent return and refund procedures for our customers in the United Kingdom.
Please review our policy below before making a purchase.
1. 14-Day Returns
We offer a 14-day return policy for eligible purchases.
If you change your mind, you may notify us of your decision to cancel within 14 calendar days after receiving your goods.
Where an order contains multiple items delivered separately, the cancellation period generally begins after the final item is received.
After notifying us of your cancellation, you generally have a further 14 days to return the goods.
You do not need to provide a reason when exercising your applicable statutory cancellation right.
To request a return, please contact:
Email: aiyana_doloremcef@mail.com
2. Complimentary 2ml Fragrance Samples
Eligible full-size fragrance and gift set orders include a complimentary 2ml fragrance sample.
We encourage customers to try the complimentary sample before opening their purchased fragrance or gift set.
This allows you to experience the scent and make a more informed decision.
Our Sample-First Promise:
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Test your complimentary 2ml sample first.
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Keep your purchased fragrance or gift set unopened while deciding whether to keep it.
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Using the complimentary sample does not, by itself, affect your return eligibility.
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Eligible purchases may be returned in accordance with our 14-day policy and applicable consumer rights.
Your statutory rights remain unaffected.
3. Return Conditions
For change-of-mind returns, we recommend keeping purchased items:
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Unused and in their original condition.
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In their original packaging.
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With applicable seals and accessories intact.
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Securely packaged for return transportation.
Customers are permitted to inspect goods to the extent allowed by applicable law.
Where handling exceeds what is necessary to establish the nature, characteristics, and functioning of the goods, a lawful deduction for diminished value may apply.
Certain legally qualifying sealed hygiene or health-protection products may be excluded from cancellation rights once unsealed.
Opening packaging does not automatically remove your statutory cancellation rights.
4. How to Request a Return
To request a return or exercise your cancellation rights, please email:
Include the following details where available:
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Your order number.
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Your full name.
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The product you wish to return.
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A statement that you wish to cancel or return your order.
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Photographs if the item arrived damaged or incorrect.
Our customer support team will provide return instructions and information about a suitable shipping method.
You do not need our approval to exercise a valid statutory cancellation right.
Please contact us before shipping fragrance products, as perfumes may be subject to transportation restrictions.
Do not ship items to an unconfirmed return address.
5. Return Shipping Costs
For change-of-mind returns, customers may be responsible for direct return shipping costs where this responsibility, and any legally required cost information, was clearly disclosed before purchase.
Because fragrances may be subject to shipping restrictions, we will provide guidance on a suitable authorised return method.
Where goods cannot normally be returned by post, any customer-payable return shipping costs must be disclosed in accordance with applicable UK consumer law.
Where we have not provided the legally required information, we will bear return costs as required by law.
If an item is faulty, damaged, incorrect, or not as described, SCENT MAVEN will cover reasonable return costs where legally required.
6. Damaged, Faulty or Incorrect Products
We carefully inspect and securely package orders before dispatch.
If you receive an item that is damaged, faulty, incorrect, or not as described, please contact us as soon as reasonably possible.
Email: aiyana_doloremcef@mail.com
Please provide your order number and photographs where available to help us investigate.
Depending on the circumstances and your legal rights, we may arrange:
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A replacement product.
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An appropriate repair.
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A full or partial refund.
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Another legally appropriate resolution.
Under applicable UK consumer law, customers may have a short-term right to reject faulty goods within 30 days and additional remedies beyond that period.
Your rights concerning faulty or misdescribed goods are not limited by our 14-day change-of-mind policy.
7. Refund Processing
Approved refunds will normally be issued to the original payment method unless otherwise agreed.
For a valid statutory cancellation involving returned goods, refunds will be processed without undue delay and within 14 days after we receive the returned products or evidence that they have been sent back, whichever occurs first.
Where goods do not need to be returned, we will comply with the applicable statutory refund deadline.
For cancellation of an entire eligible order, the refund will include the original standard delivery charge where required by law.
Any additional charge for an upgraded delivery service may be excluded to the extent permitted by law.
We do not charge restocking or administration fees for exercising statutory cancellation rights.
Your bank or payment provider may require additional time to display the refund in your account.
8. Order Cancellation
If you wish to cancel your order before dispatch, please contact us as soon as possible.
We will make reasonable efforts to process your cancellation request before the order is shipped.
If your order has already been dispatched, the applicable return and cancellation procedures will apply.
Your statutory cancellation rights remain unaffected.
9. Exchanges
If you would prefer a different fragrance or gift set, please contact our customer support team.
For change-of-mind exchanges, customers may need to return the original item and place a new order.
Where an exchange or replacement is required under applicable consumer law, we will provide the appropriate remedy without unlawful charges.
10. Lost or Undelivered Orders
If your order is lost during transit or is not delivered as required, please contact us.
We will investigate the issue with the shipping carrier.
Where an order is confirmed lost or remains undelivered, we will provide an appropriate replacement or refund in accordance with applicable consumer law.
We remain responsible for the goods until they are delivered to you or another person you have authorised to receive them, subject to applicable legal exceptions.
11. United Kingdom Consumer Rights
SCENT MAVEN respects the rights of customers under applicable UK consumer protection legislation, including:
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The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
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The Consumer Rights Act 2015.
Nothing in this policy limits or excludes your statutory consumer rights.
12. Optional Cancellation Form
You may use this form to notify us that you wish to cancel an eligible purchase. You may also cancel by sending a clear statement by email.
To: SCENT MAVEN
Email: aiyana_doloremcef@mail.com
I hereby give notice that I cancel my contract of sale for the following goods:
Product(s): ______________________
Order Number: ___________________
Ordered On: _____________________
Received On: ____________________
Customer Name: _________________
Customer Address: ______________
Date: __________________________
Please send the completed form by email.
13. Contact Information
For return requests, refund enquiries, or questions about this policy, please contact:
SCENT MAVEN
Website: https://scentmaven.shop
Email: aiyana_doloremcef@mail.com
Phone: +1 863-547-4334
Business Address:
413 Albatross Ct
Kissimmee, FL 34759
United States
Please note that our business address is not automatically an authorised return destination.
We are committed to providing fair customer service and a reliable shopping experience.
Thank you for choosing SCENT MAVEN.