Shipping Policy

Last Updated: 22 October 2026

At SCENT MAVEN, we are committed to providing a reliable, secure, and transparent delivery experience for our customers in the United Kingdom.

We carefully prepare and package every order to help ensure your fragrances arrive safely and in excellent condition.

Please review our shipping information below before placing your order.

1. Shipping Destinations

SCENT MAVEN primarily serves customers in the United Kingdom.

All orders are dispatched from our fulfilment warehouse in the United States and delivered through trusted international shipping providers.

Available delivery destinations are confirmed during checkout.

2. Order Processing Time

Orders are normally prepared and dispatched within 3 business days after successful payment confirmation.

During this period, our fulfilment team carefully prepares, checks, and packages your items before handing them over to the shipping carrier.

Business days exclude weekends and applicable public holidays.

During exceptionally busy periods, processing may take longer. If a significant delay affects your order, we will provide an update where reasonably possible.

3. Estimated Delivery Time

Once your order has been dispatched, estimated delivery to the United Kingdom is generally:

7–10 business days after dispatch.

Including our usual order preparation period, the overall estimated delivery timeframe is approximately 10–13 business days from order confirmation.

These are estimates rather than guaranteed delivery dates.

Actual delivery times may vary depending on the destination, customs processing, carrier operations, public holidays, weather conditions, or other circumstances.

Your statutory delivery rights remain unaffected.

4. Shipping Rates

We offer the following shipping rates for United Kingdom customers:

Free Shipping

Orders with a qualifying value of £40 or more receive free standard shipping.

Standard Shipping

Orders below £40 are charged a flat shipping fee of £5.

The applicable shipping charge will be displayed at checkout before payment is completed.

Any promotional shipping offers will be subject to their stated conditions.

5. Shipping Carriers

We work with reputable international shipping and logistics providers, including:

• FedEx

• DHL

• Other trusted international shipping partners

The carrier used for your order may depend on the destination, shipment requirements, and service availability.

We select suitable delivery services based on the nature of the products and applicable transportation requirements.

6. Secure Packaging and Product Protection

At SCENT MAVEN, we understand the importance of protecting fragrance bottles and gift sets during international transportation.

Our fulfilment process includes:

• Careful product inspection before dispatch.

• Protective foam, bubble wrap, or other appropriate cushioning materials.

• Secure outer packaging to help prevent movement and damage during transit.

• Careful handling of fragrance bottles and gift packaging.

• Preparation for transportation through suitable shipping services.

These precautions are designed to reduce the risk of damage and help ensure your order arrives in good condition.

7. Customs Duties and Import Taxes

Orders are dispatched internationally from the United States to the United Kingdom.

SCENT MAVEN covers applicable import duties, customs clearance fees, and import taxes associated with delivery under our shipping arrangements.

Our goal is to provide a transparent shopping experience without unexpected customs charges for customers.

Customers are not expected to pay additional import duties or customs clearance charges when receiving their orders.

If a shipping carrier or customs representative requests an unexpected payment related to import clearance, please contact us before making the payment.

Email: aiyana_doloremcef@mail.com

We will investigate and arrange an appropriate resolution in accordance with our stated shipping commitments and applicable law.

8. Order Tracking

Once your order has been dispatched, we will send a shipping confirmation email.

Tracking information will be provided when available from the shipping provider.

Please allow time for the tracking system to reflect the latest shipment updates.

If you have difficulty tracking your order, our customer service team will be happy to assist.

9. Incorrect or Incomplete Shipping Addresses

Customers should ensure their shipping details are accurate and complete before placing an order.

Please check:

• Recipient's full name

• Street address and house number

• Apartment or unit number, where applicable

• City and postcode

• Contact telephone number

If you notice an error after placing your order, please contact us as soon as possible.

We will make reasonable efforts to update the delivery details before dispatch.

Once an order has entered transit, address changes may depend on the shipping carrier's capabilities.

Nothing in this section removes our legal responsibilities for delivery or affects your statutory consumer rights.

10. Delayed Deliveries

Although we aim to meet our estimated delivery times, occasional delays may occur.

Possible causes include:

• Customs processing

• Severe weather

• Carrier disruptions

• Public holidays

• Unexpected transportation restrictions

• High seasonal shipping demand

If your delivery is delayed, please contact our customer support team.

We will investigate the shipment and work with the carrier to help resolve the issue.

Under applicable UK consumer law, customers may have the right to cancel an order and receive a refund where the agreed delivery time is not met and the relevant legal conditions are satisfied.

Where no delivery period has been agreed, applicable law generally requires delivery without undue delay and within 30 days.

11. Lost or Missing Packages

If your tracking information indicates that your order has been delivered but you have not received it, please contact us.

We will investigate the issue with the relevant shipping provider.

Where an order is confirmed lost or has not been delivered as required, we will offer an appropriate replacement or refund in accordance with applicable consumer law.

SCENT MAVEN remains responsible for the goods until they are delivered to the customer or another person authorised to receive them, subject to applicable legal exceptions.

Customers are not required to resolve shipping disputes directly with the courier before exercising their statutory rights against us.

12. Damaged Packages or Products

We take care to package orders securely. However, if your items arrive damaged, please contact us promptly.

Email: aiyana_doloremcef@mail.com

Where possible, include:

• Your order number

• A description of the issue

• Photographs of the damaged item

• Photographs of the outer packaging

These details help us investigate the issue efficiently.

Where a product arrives damaged or faulty, we will provide an appropriate remedy in accordance with our Refund & Return Policy and applicable consumer law.

13. Shipping Restrictions

Fragrance products may be subject to specific international transportation and carrier safety requirements.

We arrange shipments using suitable carriers and applicable shipping procedures.

Certain delivery routes or services may be unavailable due to transportation restrictions.

If we cannot fulfil an order because of a shipping restriction, we will contact the customer and arrange an appropriate resolution, including a refund where required.

14. Returns and Refunds

SCENT MAVEN provides a 14-day return and cancellation policy for eligible purchases.

UK customers generally have the right to notify us of cancellation within 14 days after receiving eligible goods and a further 14 days to return them.

For details about eligibility, return shipping, refunds, and complimentary fragrance samples, please refer to our Refund & Return Policy.

Your statutory consumer rights remain unaffected.

15. Contact Information

If you have questions about shipping, delivery times, tracking, or an existing order, please contact us.

SCENT MAVEN

Website: https://scentmaven.shop

Email: aiyana_doloremcef@mail.com

Phone: +1 863-547-4334

Business Address: 413 Albatross Ct, Kissimmee, FL 34759, United States

Please note that this business address is not automatically an authorised return address.

We are committed to carefully preparing every order and providing dependable international delivery for our UK customers.

Thank you for shopping with SCENT MAVEN.