Frequently Asked Questions

Welcome to SCENT MAVEN! Here you'll find answers to common questions about our fragrances, delivery, payments, and returns.

1. Where do you ship?

We currently focus on serving customers throughout the United Kingdom.

All orders are carefully prepared and dispatched from our fulfilment warehouse in the United States.

2. How long does delivery take?

Orders are normally prepared and dispatched within 3 business days.

Once dispatched, delivery to the United Kingdom generally takes 7–10 business days.

The total estimated timeframe is approximately 10–13 business days from order confirmation.

Delivery times may vary due to customs processing, public holidays, or carrier delays.

3. How much does shipping cost?

We offer free standard shipping on orders of £40 or more.

For orders below £40, a flat £5 shipping fee applies.

Shipping costs are clearly displayed at checkout.

4. Will I need to pay customs duties or import taxes?

No additional import clearance charges are expected upon delivery.

SCENT MAVEN covers applicable import duties, customs clearance fees, and import taxes under our shipping arrangements.

If you receive an unexpected customs payment request, please contact us for assistance before making payment.

5. Will I receive a free fragrance sample?

Eligible full-size fragrance and gift set orders include a complimentary 2ml fragrance sample.

We recommend trying the complimentary sample before opening your purchased fragrance.

This gives you an opportunity to experience the scent while keeping your main product unopened.

6. How long do your fragrances last?

Fragrance longevity varies depending on the scent composition, concentration, skin type, and environment.

Many fragrances can remain noticeable for several hours, although individual experiences may differ.

For the best experience, apply fragrance to clean skin and store bottles away from direct sunlight and excessive heat.

7. Are your fragrances suitable for sensitive skin?

Individual skin sensitivities and reactions can vary.

We recommend checking the product ingredients and testing a small amount before regular use.

If irritation occurs, discontinue use.

We cannot guarantee that every fragrance will be suitable for all skin types.

8. Can I return my order?

Yes. We offer a 14-day return policy for eligible purchases.

You can generally notify us of cancellation within 14 days after receiving eligible goods and then have a further 14 days to return them.

We recommend keeping your purchased fragrance unopened while trying your complimentary sample.

Please refer to our Return and Refund Policy for full details, conditions, and statutory consumer rights.

9. What if my order arrives damaged or incorrect?

Please contact us as soon as reasonably possible if an item arrives damaged, faulty, or incorrect.

Email: aiyana_doloremcef@mail.com

Include your order number and photographs where available.

Our team will review the issue and arrange an appropriate resolution in accordance with your consumer rights.

10. How can I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email.

Tracking information will be provided when available.

If you need help locating your parcel, please contact our customer support team.

11. Can I cancel or change my order?

If you need to cancel or change your order, please contact us as soon as possible.

We will make reasonable efforts to accommodate your request before dispatch.

If your order has already been shipped, the applicable cancellation and return procedures will apply.

12. What payment methods do you accept?

We accept the secure payment methods displayed during checkout.

Available options may vary depending on your payment provider and device.

All prices for our UK customers are displayed in British Pounds Sterling (GBP).

13. Are your fragrances suitable as gifts?

Absolutely! Our fragrance collections and discovery sets are designed to make thoughtful gifts for birthdays, celebrations, holidays, and other special occasions.

A fragrance discovery set is also a lovely way to explore different scents.

14. How can I contact customer support?

We're happy to help with product enquiries, existing orders, delivery questions, and returns.

Email: aiyana_doloremcef@mail.com

Phone: +1 863-547-4334

We aim to respond to enquiries within 1–2 business days.

Thank you for choosing SCENT MAVEN. We look forward to helping you discover your next favourite fragrance.