Track Your Order
Stay Updated on Your Delivery
Thank you for shopping with SCENT MAVEN!
We understand how exciting it is to receive your new fragrances. That's why we want to make it easy for you to stay informed about your order, from preparation to delivery.
How to Track Your Order
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information, when available.
To track your delivery:
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Open the shipping confirmation email from SCENT MAVEN.
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Click the tracking link or "View Your Order" button.
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Review your order status and the latest available shipping updates.
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Follow your parcel's progress until it arrives.
You may also access your order status through your Shopify customer account, where available.
If you cannot find your confirmation email, please check your spam or junk folder.
Order Processing and Delivery Times
We carefully prepare every order to ensure your fragrances are securely packaged before shipping.
Order Processing: Within 3 business days.
Estimated UK Delivery: 7–10 business days after dispatch.
Total Estimated Time: Approximately 10–13 business days from order confirmation.
Business days exclude weekends and applicable public holidays.
Delivery times are estimates and may vary due to customs processing, carrier operations, or unexpected transportation delays.
Shipping Partners
We work with trusted international shipping providers, including FedEx, DHL, and other reputable carriers.
Every order is carefully packaged using suitable protective materials to help prevent damage during transportation.
Understanding Your Tracking Status
Order Confirmed
We have received your order and are preparing it for shipment.
Dispatched
Your order has been handed over for shipping.
In Transit
Your parcel is travelling through the delivery network.
Out for Delivery
Your parcel is with the local delivery service and is scheduled for delivery.
Delivered
The carrier has reported that your parcel has been delivered.
Tracking updates depend on information received from the carrier and may not appear immediately.
Tracking Information Not Updating?
Sometimes tracking details take time to appear or update after dispatch.
If your tracking information has not changed for several business days, please contact our customer support team.
We will help you investigate your shipment.
Customs and Import Charges
All orders are dispatched from our United States fulfilment warehouse.
SCENT MAVEN covers applicable import duties, customs clearance fees, and import taxes under our shipping arrangements.
You are not expected to pay additional import clearance charges when your parcel arrives.
If you receive an unexpected customs payment request, please contact us before making payment.
Delayed or Missing Orders
If your order has not arrived within the estimated delivery period, please contact us.
Our customer support team will investigate with the shipping provider and help resolve the issue.
If a parcel is lost or remains undelivered, we will provide an appropriate resolution in accordance with applicable consumer protection law.
Your statutory delivery rights remain unaffected.
Need Help With Your Order?
Our customer support team is always happy to assist with tracking enquiries and delivery concerns.
Email: aiyana_doloremcef@mail.com
Phone: +1 863-547-4334
Please include your order number when contacting us.
We aim to respond to customer enquiries within 1–2 business days.
Thank you for choosing SCENT MAVEN. We appreciate your trust and look forward to delivering your fragrances safely to your door.