Payment Policy

Payment Policy

Last Updated: 22 October 2026

At SCENT MAVEN, we are committed to providing a secure, convenient, and transparent payment experience for our customers in the United Kingdom.

Please review our Payment Policy before placing an order.

1. Accepted Payment Methods

SCENT MAVEN accepts the following secure payment methods:

  • Visa – Credit and debit cards

  • Mastercard – Credit and debit cards

  • PayPal – Secure payments through PayPal

  • Apple Pay – Fast and convenient payments on supported devices

All payments are securely processed through our supported payment providers.

The payment methods available for your order will be displayed at checkout. Availability may depend on your device, location, and payment provider.

2. Payment Currency

All prices displayed to customers in the United Kingdom are in British Pounds Sterling (GBP).

Orders are charged in the currency shown at checkout.

If your payment account operates in a different currency, your bank or payment provider may apply exchange rates or international transaction fees.

Any such charges are determined by your financial institution and are not additional fees imposed by SCENT MAVEN.

3. Secure Payment Processing

Our online store operates through Shopify and supported payment service providers.

Payment transactions are processed using secure payment technologies designed to protect financial information.

We do not ask customers to provide full payment card details through email or customer support messages.

We take reasonable measures to protect customer information and maintain a secure shopping environment.

4. Payment Confirmation

Once your payment has been successfully processed and your order has been accepted, you will receive an order confirmation email.

Payment processing may involve authorisation or verification by your bank or payment provider.

Depending on the payment method and our payment capture settings, funds may be collected at checkout or following authorisation.

If payment cannot be completed or verified, we may contact you to resolve the issue.

5. Pricing, Shipping Fees and Taxes

We are committed to transparent pricing.

All applicable charges will be presented before you confirm your order.

United Kingdom Shipping Rates

  • Orders of £40 or more: Free Standard Shipping

  • Orders below £40: £5 Standard Shipping Fee

Shipping eligibility and the final amount payable will be displayed at checkout.

SCENT MAVEN covers applicable import duties, customs clearance fees, and import taxes under our stated international shipping arrangements.

Customers are not expected to pay additional import clearance charges upon delivery.

We do not add prohibited payment method surcharges or unauthorised optional charges.

6. Discounts and Promotional Offers

From time to time, SCENT MAVEN may provide promotional discounts, special offers, or other shopping incentives.

Discounts are subject to their stated eligibility requirements, validity periods, and conditions.

Any applicable discount will be reflected in the checkout total.

Promotional offers may not be combined unless expressly permitted.

7. Failed or Declined Payments

Payments may be declined for reasons including:

  • Insufficient available funds

  • Incorrect payment details

  • Bank security verification requirements

  • Expired payment cards

  • Payment provider restrictions

  • Suspected fraudulent activity

If your payment is unsuccessful, please verify your information or contact your bank or payment provider.

Our customer support team can assist with general payment enquiries but cannot override decisions made by your bank.

8. Order Verification and Fraud Prevention

To protect customers and our business, certain orders may be subject to additional security checks.

Where reasonably necessary, we may request appropriate verification or contact the customer before dispatching an order.

We may decline or cancel transactions where there are legitimate fraud or security concerns.

If we cancel an order after collecting payment, the appropriate refund will be issued to the original payment method.

We will never request your payment card PIN or banking password.

9. Refunds and Cancellations

SCENT MAVEN offers a 14-day return and cancellation policy for eligible purchases.

UK customers generally have 14 days after receiving eligible goods to notify us of cancellation and a further 14 days to return the goods.

Refunds will be processed in accordance with our Return and Refund Policy and applicable consumer protection laws.

Where goods must be returned following statutory cancellation, refunds will be issued without undue delay and no later than 14 days after we receive the returned goods or evidence that they have been sent back, whichever occurs first.

Refunds will normally be made using the original payment method unless otherwise agreed.

The time taken for a completed refund to appear in your account may vary depending on your bank or payment provider.

For details, please review our Return and Refund Policy.

10. Payment Disputes

If you notice an incorrect charge, duplicate payment, or other transaction issue, please contact us.

Email: aiyana_doloremcef@mail.com

We will investigate and work to resolve legitimate payment concerns.

You may also have rights to contact your bank or payment provider directly, including applicable chargeback or payment dispute rights.

Nothing in this policy limits those rights.

11. Customer Privacy

We handle personal information in accordance with our Privacy Policy and applicable data protection laws.

Customer information may be processed for order fulfilment, payment processing, fraud prevention, customer support, and other lawful purposes.

For additional information, please review our Privacy Policy.

12. Changes to This Policy

SCENT MAVEN may update this Payment Policy to reflect changes in payment services, business operations, or applicable legal requirements.

Updates will be published on this page with a revised date.

Changes will not remove rights already established under an existing purchase contract.

13. Contact Information

If you have questions about payment methods, transaction issues, order charges, or refunds, please contact us.

SCENT MAVEN

Website: https://scentmaven.shop

Email: aiyana_doloremcef@mail.com

Phone: +1 863-547-4334

Business Operator: Jacqaline Faltash

Business Address:

413 Albatross Ct
Kissimmee, FL 34759
United States

We are committed to providing a secure, transparent, and reliable shopping experience.

Thank you for shopping with SCENT MAVEN.