Refund & Return Policy
Last Updated: 22 October 2026
At SCENT MAVEN, customer satisfaction is important to us. We want you to shop with confidence and enjoy a smooth, transparent shopping experience.
Please review our Refund & Return Policy carefully before making a purchase.
1. 14-Day Return Policy
We offer a 14-day return policy for eligible purchases.
If you wish to return an eligible item because you have changed your mind, you may notify us within 14 calendar days after receiving your order.
After notifying us of your decision to cancel, you generally have an additional 14 days to send the goods back.
You do not need to provide a reason when exercising your applicable statutory cancellation right.
To request a return or notify us of a cancellation, please contact:
Email: aiyana_doloremcef@mail.com
2. Return Eligibility
For change-of-mind returns, we encourage customers to keep their purchased fragrances and gift sets unused, unopened, and in their original packaging.
Please ensure returned items are securely packaged and include their original accessories where applicable.
Customers may inspect goods to the extent reasonably permitted by law. If handling goes beyond what is necessary to establish the nature, characteristics, and functioning of the goods, a lawful deduction for diminished value may apply.
Certain sealed goods that are unsuitable for return for health protection or hygiene reasons may be excluded from cancellation rights once unsealed, where the legal conditions for that exception are met.
Opening ordinary outer packaging does not automatically remove statutory cancellation rights.
These conditions do not affect your rights regarding faulty, damaged, or incorrectly described goods.
3. Complimentary 2ml Fragrance Samples
Eligible full-size fragrance and gift set purchases include a complimentary 2ml fragrance sample.
We recommend testing your complimentary sample before opening the purchased full-size fragrance or gift set.
This allows you to experience the fragrance before deciding whether to keep your purchase.
Important:
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You may use the complimentary 2ml sample without automatically affecting your return eligibility.
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We recommend keeping the purchased full-size fragrance or gift set unopened while testing the sample.
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Unused and unopened products are generally easier to return.
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Applicable statutory consumer rights remain protected.
Complimentary samples are promotional gifts and have no separate cash redemption value.
4. How to Request a Return
To start a return or exercise your cancellation rights, please email:
Please include the following information where available:
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Your order number
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Your full name
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The item or items you wish to return
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A clear statement that you wish to cancel or return your purchase
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Photographs, if you are reporting a damaged or incorrect product
Our customer support team will provide the appropriate return instructions and available shipping arrangements.
You do not need our prior approval to exercise a valid statutory cancellation right. However, please contact us before shipping perfume, as fragrance products may be subject to transport restrictions.
Do not send products to an unconfirmed return address.
5. Return Shipping Costs
For change-of-mind returns, customers may be responsible for the direct cost of returning their goods, provided that this responsibility and any legally required cost information were clearly disclosed before purchase.
Because fragrances may be classified as restricted goods for transportation, we will provide guidance on a suitable, authorised return method.
If the product cannot be returned through ordinary post, any return costs payable by the customer will be disclosed as required by applicable law.
Where we have not provided the legally required return-cost information, or where we agree to cover return shipping, the customer will not be charged those costs.
For faulty, damaged, incorrect, or misdescribed goods, SCENT MAVEN will cover reasonable return costs where required by applicable consumer protection law.
Please do not return fragrance products through an unauthorised shipping service.
6. Damaged, Faulty or Incorrect Items
We carefully prepare and securely package every order to help protect products during international transportation.
If your order arrives damaged, faulty, incorrect, or not as described, please contact us as soon as reasonably possible.
Email: aiyana_doloremcef@mail.com
Providing photographs of the item and its packaging can help us investigate and resolve the issue more efficiently.
Depending on the circumstances and your legal rights, we may offer:
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A replacement product
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A repair, where appropriate
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A full or partial refund
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Another appropriate resolution agreed with you
You do not need to return a faulty item at your own expense where the law requires us to bear the reasonable return costs.
Under applicable UK consumer law, customers may have a short-term right to reject faulty goods within 30 days, as well as other remedies beyond that period.
The standard 14-day change-of-mind cancellation period does not limit these rights.
7. Refund Processing
Once a valid return or cancellation has been processed, refunds will be made to the original payment method unless otherwise agreed.
For a statutory cancellation involving returned goods, refunds will be issued without undue delay and no later than 14 days after we receive the returned goods or receive evidence that they have been sent back, whichever occurs first.
Where no goods need to be returned, the applicable statutory refund deadline will be followed.
For a valid cancellation of an entire order, we will also refund the original standard delivery charge paid, where required by law.
If a more expensive delivery service was selected, any refund of delivery charges may be limited to the cost of standard delivery.
No refund administration or restocking fee will be charged for exercising statutory cancellation rights.
Once a refund has been issued, the time taken for the funds to appear in your account may depend on your payment provider.
8. Order Cancellation Before Dispatch
If you wish to cancel an order before it has been dispatched, please contact us as soon as possible.
Email: aiyana_doloremcef@mail.com
We will make reasonable efforts to process your request before shipment.
If an order has already been dispatched, the applicable cancellation and return procedures will apply.
Your statutory cancellation rights remain unaffected.
9. Exchanges
If you would prefer a different fragrance or gift set, please contact us to discuss the available options.
For change-of-mind exchanges, you may need to return the original product and place a new order.
Where a replacement is required under applicable consumer protection law because an item is faulty or does not conform to the contract, we will provide the appropriate remedy without imposing unlawful charges.
10. Delayed, Lost or Undelivered Orders
We normally prepare and dispatch orders within 3 business days.
Estimated delivery to the United Kingdom is generally 7–10 business days after dispatch.
If your package is significantly delayed, lost in transit, or not delivered, please contact us.
We will investigate with the shipping provider and offer the appropriate resolution in accordance with applicable consumer law.
Customers will not be required to pursue the shipping carrier directly to exercise their legal rights against SCENT MAVEN.
11. Consumer Rights in the United Kingdom
This policy is intended to comply with applicable UK consumer protection requirements, including the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015.
Nothing in this policy excludes, restricts, or replaces your statutory rights.
Customers may have additional remedies where goods are faulty, not fit for purpose, or not as described.
12. Optional Cancellation Form
You may use the following form to notify us of your wish to cancel an eligible purchase. You are not required to use this form; a clear statement by email is sufficient.
To: SCENT MAVEN
Email: aiyana_doloremcef@mail.com
I hereby give notice that I cancel my contract of sale for the following goods:
Product(s): __________________________
Order Number: _______________________
Ordered On: _________________________
Received On: ________________________
Customer Name: ______________________
Customer Address: ___________________
Date: _______________________________
Please send your completed form by email to the address above.
13. Contact Us
If you have questions about returns, refunds, product issues, or order cancellations, please contact:
SCENT MAVEN
Website: https://scentmaven.shop
Email: aiyana_doloremcef@mail.com
Phone: +1 863-547-4334
Business Address: 413 Albatross Ct, Kissimmee, FL 34759, United States
Please note that the business address above is not automatically an authorised return destination. Return instructions will be provided separately.
We are committed to resolving customer concerns fairly and providing a dependable shopping experience.